RETURNS AND REFUND POLICY
Lowe's
helps you achieve your home improvement goals. If you're not completely happy
with something you purchased at Lowe's, don't worry – you can return it to any
Lowe's store in the US.
Here's
the deal:
Most new and unused items can be returned or exchanged with a receipt within 90 days of purchase Unless specifically noted in lawes return policy exceptions. Suppose you used a Lowe's Commercial Account, Lowe's Business Advantage, Lowe's Advantage Card, Lowe's Business Rewards, or Lowe's Preload Plus Mastercard. In that case, You have a full 365 days from the date of purchase to return an item Unless specifically noted in lawes return policy exceptions.All returns require system approval, so keep that in mind. Lowe's is committed to making your return process as seamless as possible!
Making Sense of Lowe's Return Policy
Whether
it's a holiday gift or a home improvement purchase, there's always a little
uncertainty. It's good to know when and how you can return an item if it
doesn't meet your expectations. Lowe's is all about helping you with your home
improvement needs. If you're not happy with something, you can return it for a
refund or exchange it for something that's better suited for your project.
Typically,
Lowe's gives you a 90-day window for returns, But keep in mind that there may
be exceptions and special cases. For specific details on their policy, you can
check out Lowe's website or contact their customer service. They are there to
help you!
Lowe's
has a simple return policy. Typically, you have 90 days to return most items
with proof of purchase for a full refund, store credit, or exchange. Items must
be new, unused and you must have valid proof of purchase. If you purchased
items with a Lowe's gift card, refund card, or merchandise card, you will only
be eligible for the in-store credit.
It's
important to know that there are exceptions, and return timelines may vary. So,
make sure you are aware of how what you buy may affect the period you have to
return it.
Returning items to Lowe's is easy if you have proof of purchase:
Depending
on how you originally paid, you can exchange, get a cash refund, have it
credited to your account, or get in-store credit.
If you used a Lowe's gift card, refund card, merchandise card or in-store credit, you will get a refund in the form of in-store credit. For check payment, if it is within 3 days, You'll get in-store credit; after 3 days, This refund may be cash or in-store credit depending on the verification system. No refunds if you have a bad check outstanding at Lowe's.
If you used Lowe's Pay, the refund goes back to the financing institution. You will handle the refund process directly with them. There are no cash or in-store credit refunds for Lowe's Pay, and it does not qualify for Lowe's credit card return policy extension.Easy Returns for Holiday Items at Lowe's
Lowe's
allows returns on holiday items up until the actual holiday. If you purchase a
holiday item after the holidays, it is considered final sale, and you cannot
return it.
Returns Without a Receipt at Lowe's Made Easy
If
you don't have a receipt, Lowe's can usually find it using your original credit
card, Verifying the account number, MyLowe's card, or your phone number. For
returns without a valid receipt, Lowe's may choose to give you in-store credit
for the current selling price of the item.
To
process returns without a receipt, you will need a valid picture ID such as a
state driver's license, state ID card, or military ID. The same ID may used for
returns may be required when using in-store credit for purchases. Lowe's checks
refund verification systems and may enter ID information into these systems
when authorized by law. Returns without receipt are subject to system approval.
At Lowes discretion, we may issue in-store credit for the current selling price
of the item. Lowe's may refuse and/or limit returns without a valid receipt.
Exceptions to the 48-hour Lowe's Return Policy
Some
Lowe's items have a 48-hour return policy, which means you must initiate the
return process within 48 hours of delivery or upon picking it up at a Lowe's
store.
These items include:
Major
appliances: refrigerator, freezer, washer, dryer, range, hood, dishwasher,
over-the-range microwave, cooktops, wall oven, washer and dryer pedestals.
Utility
Vehicles and Golf Carts: These must be returned to Lowe's stores in their
original condition of purchase with original paperwork, including title if
applicable.
Returning Large Appliances at Lowe's
If
you purchased a major appliance at Lowe's, such as a dishwasher, dryer,
freezer, microwave, oven, refrigerator or washer, there is a specific rule. To
return these big-ticket items and receive a full refund, you have a short
48-hour period starting from the time of pickup or delivery. This policy
ensures that customers can take timely decisions about these important
purchases.
Lowe's Items with 30-Day Return Policy
For
some items at Lowe's, you have a short period of 30 days to return them for a
full refund. Some items from Lowe's come with a 30-day return policy. Here is a
list of these items:
TVs
and Electronics
Outdoor
Power Tools (Please note that Craftsman and BLACK+DECKER branded corded and
cordless outdoor power tools items have a 90 day return policy.)
·
Mowers
·
Chainsaws
·
Generators
·
Pressure washers
·
Trimmers
·
Blowers
·
Snow throwers
·
Log splitters
·
Wood chippers
·
Hedge trimmers
·
Edgers
·
Tillers
·
Earth augers
·
Brush cutters
Water
Heaters
Air
Conditioners (Portable and Window Units)
Liquid
Paint
Highway
Trailers
These
items must be returned to the Lowe's store in the original condition of
purchase with the original paperwork including title if applicable. These items
must be returned within 30 days of receipt, and they must be unused and in
their original, unopened, undamaged, factory-sealed packaging.
Items with a 1-Year Return Policy at Lowe's
At
Lowe's, you get a full year, or 365 days, to return most items, especially if
you used the Lowe's Advantage Credit Card. Some of the items covered under this
extended return period, regardless of payment method, include:
Perennial
Plants
Shrubs
Trees
This
generous one-year return policy gives you plenty of time to evaluate and decide
whether the items meet your expectations.
Holiday Item Returns at Lowe's
If
you got holiday items from Lowe's, here's the deal: You have to return them on
or before the holiday. For example, if it's Christmas items, be sure to return
it by Christmas Day. But be warned, if you snag these
festive gifts after the holidays are over, they become final sale, and Lowe's
will not accept any returns. So, plan accordingly!
Nonrefundable Items at Lowe's
There
are some things you can't return to Lowe's, and here they are:
Charges
for labor and installation
Delivery
and shipping charges from Lowes.com (unless it's Lowe's fault)
In-store
credit, refund cards, and merchant cards
Any
type of gift card, whether from Lowe's, third-party, Visa®, or MasterCard
Mask:
Safety masks or face coverings are prohibited for return or exchange.
Special Order Products Restocking Fee at Lowe's
If
you return or cancel a special order configured product after 72 hours of
purchase, Lowe's may charge you a 20% restocking fee. Make sure to return it to
the same store where you purchased it. Also, keep in mind that restocking fees
may include taxes in some states. Keep in mind, this fee applies to installed
sales unless your installation contract or right to cancel says otherwise.
Plants at Lowe's
If
you purchased a tree, shrub or perennial at Lowe's and want a replacement or
refund, you will need a receipt. It is applicable within one year from the
original purchase date. It is applicable within one year from the original
purchase date.
Hazardous Materials and Lithium Batteries at Lowe's
For
safety reasons, items containing flammable liquids, gases or hazardous
materials cannot be returned by post, even if they are empty. Please bring
these items to your nearest Lowe's store. Products containing lithium batteries
must also be returned to your local Lowe's store.
Problems with Your Lowe's Order?
If your order has problems such as damage during shipping, missing items, or errors in shipping/delivery, contact Lowe's Customer Service at 1-800-445-6937 within three days of receiving the item to report the problem. Contact.
Defective Items
If
you have a defective item, call the Lowe's Service Advantage Hotline at 1-888-77-LOWES
(56937) to arrange a service appointment. If the repair is covered by the
manufacturer's warranty, it will be done at no cost. For non-covered repairs,
you may have to pay for a technician's service. To find warranty details for specific
products or brands, check the manufacturer's website. For Kobalt® tools, visit Lowes.com/kobaltguarantee.
Returning Items to Lowe’s
If you want to return an eligible item to Lowe's, you can do so
in-store or by shipping. This way:
Returning In-Store:
Visit your local Lowe's store and find the Customer Service Desk.
Have proof of your purchase ready.
If you don't have a receipt, show an accepted ID, such as a
driver's license, state ID, passport, or military ID.
Returning by Shipping:
Go to the Check Order Status page on Lowes.com.
Follow the prompts for online ordering or in-store purchasing to
initiate your return.
