Shein Return and Refund Policy

Shein Return and Refund Policy

Shein's return and refund policy is designed to be customer-friendly, but there are specific guidelines and steps that customers need to follow. Here's an main point of their policy:

Return Policy

1. Eligibility for Returns:

• Items must be unworn, unwashed, and unused with all original tags and packaging intact.
• Certain items like bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets) are not eligible for returns due to hygiene reasons.

2. Return Period:

• Returns must be initiated within 45 days from the date of purchase.

3. Return Process:

• Log in to your Shein account and go to "My Orders."
• Select the order you wish to return and click on "Return Item."
• Choose the items you want to return, provide a reason, and submit the request.
• Print the return label provided by Shein.
• Pack the items securely and attach the return label.
• Drop off the package at the designated shipping carrier.

4. Return Shipping Costs:

• The first return for any order is free if you use the provided shipping label. For subsequent returns from the same order, a fee may be deducted from the refund.

Refund Policy

1. Refund Process:

• Once the return is received and inspected, Shein will process the refund.
• Refunds are issued to the original payment method or as Shein wallet credit, based on customer preference.

2. Refund Timeframe:

• Refunds typically take 7-10 business days to process after the return is received.
• The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

3. Original Shipping Fee:

• The original shipping fee is non-refundable.

Additional Information

• Defective or Incorrect Items: If you receive a defective or incorrect item, contact Shein’s customer service for assistance. They will provide specific instructions for these cases, which may include free returns or exchanges.
• Order Cancellation: Orders can be canceled before they are shipped. If an order is canceled after shipment, it will be treated as a return.

Customer Support

• Contact Methods: Shein offers customer support through their website, including live chat and email. They also provide a detailed FAQ section to address common issues.