Eternate return policy aims to provide a smooth and customer-friendly process for returns and exchanges. Here are the detailed aspects of their policy:
Return and Exchange Window
- Time Frame: You have 30 days from the shipping date to initiate a return or exchange.
Condition of Items
- Unworn and Undamaged: Items must be in their original, unworn condition with all tags and sanitary strips attached.
- Documentation: Include all original documentation for a full refund or exchange.
Restocking Fee
- String Tags: If the string tags are removed or items show signs of wear, a restocking fee of 10%-20% may be applied.
Complimentary Returns
- First Two Returns: Customers are allowed up to 2 complimentary returns per year.
- Subsequent Returns: Any additional returns within the same calendar year will require the customer to cover shipping costs.
Non-Returnable Items
- Exchanged Items: Items that have previously been exchanged.
- Personalized Items: Custom items such as name bracelets and necklaces (excluding engraved rings).
- Modified Items: Rings that have been resized or otherwise modified.
- Custom-Designed Jewelry: Custom pieces, unless there is a production defect.
Process for Returns and Exchanges
Initial: Contact customer service at service@eternate.com to start the process.
Shipping Label: Receive a prepaid return shipping label for sending the item back.
Processing:
- For exchanges, once the item is received, the new item will be shipped out.
- For returns, the refund will be processed within 3-5 business days after the item is received.
Comparison Purchasing Policy
- Policy Against Comparison Purchasing: To maintain fairness, Eternate discourages buying multiple items with the intent to keep only one and return the others. Suspected comparison purchases may not be eligible for return or exchange.
Customer Service
- Contact: For any queries or assistance, customers can reach out to service@eternate.com.
For further details, you can refer to their official refund policy page (Eternate).
