Lilysilk return policy offers a comprehensive return policy to ensure customer satisfaction. Here are the key details:
General Return Policy
- Timeframe: Returns must be postmarked within 30 days of the original purchase date.
- Condition: Items must be unworn, unwashed, undamaged, and have all original tags attached.
- Exceptions: Certain items cannot be returned, refunded, or exchanged. These include clearance items, silk underwear, customized items, monogrammed items, and face masks.
Process for Returns
- Initiate a Return: Log in to your Lilysilk account and navigate to "My Returns" or click "Start A Return." If you made a purchase as a guest, you can also start a return by visiting their return page.
- Request an RMA: Click "Request New Return" and select the order you wish to return.
- Submit Return Information: Specify the item(s) for return, reason for return, and condition.
- Print Return Label: Print the return label and attach it to the package. Include the RMA form inside the package.
- Return the Package: Use the provided UPS return label and take your package to your local UPS office.
Refund and Exchange Policy
- First-Time Returns: For first-time orders shipped to the USA, Lilysilk offers a complimentary prepaid return label.
- Subsequent Returns: Customers are responsible for return shipping costs after the initial free return.
- Refund Timeline: Refunds are processed within 3-5 business days after the warehouse confirms receipt of the returned items. Refunds are issued to the original payment method.
Specific Policies for Different Product Categories
- Bedding Products: A 45-day no-quibble full money-back guarantee applies to bedding products if they are returned unused and in their original packaging.
- Sleepwear: There is a 45-day no-quibble free exchange policy for sleepwear, but returns are not accepted.
For more detailed information or to start the return process, visit the Lilysilk Return Policy page (LilySilk) (Lilysilk) (Lilysilk) (LilySilk).
