Luxy Hair has a detailed return and exchange policy to ensure customer satisfaction. Here are the key points:
Eligibility: Returns and exchanges are accepted within 60 days of purchase for all hair extensions that have not been opened, worn, or tampered with. This policy does not apply to accessories and hair tools, which are final sale (Luxy® Hair ) (Luxy Hair Support).
Tester Weft: Each full set of Luxy Hair extensions comes with a tester weft to check the color match without opening the main set. This tester must be returned in its original condition for a full refund or exchange (Luxy® Hair ) (Luxy Hair Support).
Final Sale Items: Products purchased from the Final Sale category are eligible for exchange or store credit only, not refunds (Luxy® Hair ).
Return Shipping Costs: For U.S. returns, a flat rate of $10 will be deducted from the refund to cover return shipping costs. International returns also incur a $10 fee. For exchanges, complimentary return shipping labels are provided for U.S. customers (Luxy Hair Support) (Luxy Hair Support) (Luxy Hair Support).
Initiating Returns/Exchanges: Returns or exchanges can be initiated through the Luxy Hair Returns Center online. U.S. customers can use FedEx, while international customers will use DHL. Instructions and shipping labels will be emailed upon initiation (Luxy Hair Support) (Luxy Hair Support).
Processing Time: Refunds are processed within 3-5 business days once the returned items are received and inspected at the warehouse. Financial institutions may take an additional 3-5 business days to reflect the refund on your statement (Luxy® Hair ).
Exchanges: New orders or store credits are released as soon as the return package is scanned into the carrier's tracking system. If exchanging for a different value item, any price difference will be adjusted accordingly (Luxy Hair Support) (Luxy Hair Support).
For more detailed information or to start your return or exchange, you can visit the Luxy Hair Return Policy page.
