Sarah Flint return policy provides a clear framework for customers who wish to return or exchange items. Here are the detailed aspects:
Return Window:
Customers have 14 days from the delivery date to return their items. It's crucial to ensure that the items are sent back within this timeframe to qualify for a return (Knoji) (Sarah Flint).
Condition of Items:
Items must be in original, unworn condition with all tags attached. This means the products should not show any signs of wear, damage, or alterations (Knoji).
Restocking Fee:
There is a $15 restocking and refurbishment fee applied to all returns. This fee helps cover the costs associated with processing returns and ensuring the items can be resold in perfect condition.
Exchanges and returns for store credit do not incur this restocking fee, making these options slightly more advantageous for customers who might be unsure about their purchase but want to avoid the additional fee (Knoji) (Sarah Flint).
Final Sale Items:
Items marked as final sale are not eligible for returns or exchanges. Customers should be aware of this when purchasing discounted or specially marked products, as these are considered final transactions (Knoji) (Sarah Flint).
Return Process:
To initiate a return, customers need to visit the Sarah Flint returns portal and follow the instructions to generate a return label and authorization.
o Pack the items securely in their original packaging, if possible, and attach the return label.
Drop off the package at the specified carrier location. Sarah Flint typically provides a prepaid shipping label, but the $15 fee will be deducted from the refund amount for returns (Sarah Flint).
Refunds:
Refunds are processed once the returned items are received and inspected. Depending on their bank or payment provider, it can take a few days for the refund to appear in the customer’s account.
Original shipping costs are non-refundable unless the return is due to a mistake on Sarah Flint's part, such as sending the wrong item or a defective product (Sarah Flint).
For more specific queries or assistance, customers can contact Sarah Flint’s customer service directly through their website or by using the contact information provided on their returns page.
