Costco has a very generous return policy, often described as a "Risk-Free 100% Satisfaction Guarantee." Here are the key points of Costco's return policy:
General Merchandise: You can return most items at any time if you are not satisfied with your purchase. There are no specific time limits for most products, meaning you can return them whenever you like, as long as you have an active membership.
Electronics: For items such as televisions, computers, cameras, tablets, smartwatches, and other electronics, Costco has a 90-day return window from the date of purchase.
Membership: If you are not satisfied with your Costco membership, you can get a refund for your membership fee at any time.
Special Considerations:
- Diamonds: Diamonds 1.00 ct or larger must be returned with all original paperwork, and they will undergo an inspection by a Costco gemologist.
- Special Order Items: Items like custom flooring or garage doors and certain digital goods cannot be returned via shipping and must be handled directly through a warehouse.
- Alcohol and Cigarettes: These items are generally non-returnable, except where prohibited by law.
- Expired Food: While you can return opened food items you’re dissatisfied with, you cannot return items past their expiration date.
- Mattresses: While you can return mattresses, returning an old, heavily used one might require approval from a store manager.
No Restocking Fees: Costco does not charge any restocking fees for returns, unlike many other retailers.
Shipping Fees: For online returns, Costco covers return shipping fees as part of their satisfaction guarantee. If you used same-day delivery services, those fees are non-refundable.
Lost or Stolen Packages: If a package is marked as delivered but you did not receive it, you can contact Costco's customer service for assistance.
Gift Returns: If you received a gift purchased from Costco, you can return it without a receipt, but you will need the membership number of the person who bought it.
Costco's return policy is designed to be as customer-friendly as possible, but it’s essential to use it responsibly to avoid potential membership issues (Slickdeals).
