Home Depot Return Policy aims to provide a flexible and customer-friendly return policy. Here are the key details:
General Return Window: Most items can be returned within 90 days of purchase. If you used a Home Depot Consumer Credit Card, Commercial Revolving Charge, or Commercial Accounts, you have up to 365 days to return your items.
Receipt Requirements: While having a receipt makes the return process smoother, Home Depot can often look up your purchase in their system if you used a credit or debit card. You may receive store credit instead of a cash refund without a receipt.
Return Methods:
- In-store: Bring your item to any Home Depot store with your receipt or proof of purchase. If you don't have a receipt, bring a photo ID.
- Online Orders: Items purchased online can be returned in-store or by mail. For mail returns, contact customer service to arrange a UPS pickup.
- Home Design Center: Items bought from the Home Depot Design Center must be returned to the same location.
Special Return Conditions:
- 30-Day Return Policy: Applies to furniture, area rugs, gas-powered equipment, tractors, generators, and consumer electronics like TVs and computers.
- 90-Day Return Policy: Applies to items purchased from the Home Depot Design Center.
Damaged or Defective Items: If you receive a damaged or defective item, contact Home Depot’s customer service immediately for a replacement or refund.
Major Appliances: Inspect major appliances upon delivery. Report any damage within 48 hours by calling Home Depot's customer service.
Items Not Returnable: Certain items such as custom-made products, opened paint, and cut fabric may not be returnable. Check the specific return policy for these items.
