Sephora Return Policy Return Period and Conditions:
- 30 Days: If you return an item within 30 days of purchase, you can get a full refund to your original payment method.
- 31 to 60 Days: You will receive store credit if you return the item between 31 and 60 days.
- After 60 Days: Returns are not accepted after 60 days.
Return Methods:
In-Store Returns:
- You can return online or in-store items to any free-standing Sephora store within 60 days.
- Purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora locations within Kohl’s stores.
- For returns within 30 days, you’ll receive a refund to the original payment method. For returns between 31 and 60 days, you’ll get store credit.
Mail Returns:
- Visit Sephora’s return portal to initiate a return and get a prepaid return label.
- Package your return item securely and drop it off at a specified FedEx location.
- It may take up to 30 days to process your return and issue a refund or store credit.
Exceptions and Special Conditions:
- Perfume: Must be returned within 30 days for a full refund or within 60 days for an exchange or store credit. The bottle should not be more than 10% used.
- Gift Returns: If you received a gift, visit a Sephora store for an exchange or store credit.
- Holiday Returns: The standard return policy applies during holiday periods, with a 60-day window for returns.
Other Important Information:
- Restocking Fee: Some returns might be subject to a restocking fee.
- Return Monitoring: Sephora monitors return activity and may limit returns or exchanges to prevent abuse.
- Proof of Purchase: A receipt or proof of purchase is required. Sephora can often verify purchases in their system, especially for Beauty Insider members.
For detailed instructions or to start a return, visit Sephora’s official return policy page (Sephora) (Sephora Community) (All Return Policy).
