Ulta Return Policy Eligibility for Refunds and Exchanges:
- Time Frame: You can return items within 60 days of purchase for a full refund. If you return items after 60 days, you will receive store credit instead.
- Condition: Products must be in their original condition. However, Ulta accepts returns of used products if all original components are present.
Returning Items Without a Receipt:
- You can return items without a receipt by providing your Ultamate Rewards ID or through your online account. If Ulta cannot track your order, you will receive store credit instead.
Returning Online Purchases:
- Online purchases can be returned by mail or in-store. Note that Ulta does not provide free return shipping labels, so returning in-store is usually the best option. Original shipping charges are non-refundable unless the return is due to a shipping error or defective merchandise.
Refund Methods:
- Refunds will be issued to the original payment method within a few business days after processing the return.
- If you opt for store credit, it can be used for future purchases at Ulta.
Exchange Policy:
- You can exchange items either in-store or online. If the new item costs more, you’ll pay the difference; if it costs less, you’ll be refunded the difference.
Important Considerations:
- Rewards Points: Any points earned from a purchase will be deducted if the item is returned.
- Limitation on Returns: Ulta reserves the right to limit returns if they suspect abuse of the return policy.
- Gift Returns: If you return a gift, you will receive store credit rather than a cash refund.
Special Cases:
- Damaged or Defective Items: If your item is damaged or defective, you can return it for a full refund or exchange.
- Lost Packages: If you lose your return package, contact Ulta customer service for assistance.
